Customer Experience Associate - AskGS Experience Center

Join Johnson & Johnson as a Customer Experience Associate at our innovative AskGS Experience Center in Bali. This role offers a unique opportunity to be at the forefront of customer service excellence, where you will analyze key metrics, enhance customer satisfaction, and drive operational improvements. Our center is a bustling hub of innovation, and we're looking for a passionate individual to help us deliver exceptional experiences to our customers.

As a Customer Experience Associate, you'll be working closely with our team to ensure that every interaction with our customers is seamless and satisfying. You'll use tools like Google Analytics, Hotjar, and SurveyMonkey to gather and analyze customer feedback, and then translate that data into actionable insights. This role is perfect for someone who is detail-oriented, analytical, and eager to make a tangible impact on customer experiences.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze customer feedback using tools like Google Analytics, Hotjar, and SurveyMonkey.
• Identify trends and patterns in customer data to inform strategic decisions.
• Collaborate with cross-functional teams to enhance customer satisfaction and loyalty.
• Develop and implement customer experience improvement initiatives.
• Create and maintain comprehensive reports on customer experience metrics.
• Provide training and support to the customer service team on best practices for customer interaction.
• Stay up-to-date with industry trends and best practices in customer experience.
• Participate in quality improvement projects to drive continuous enhancements in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Psychology, or a related field.
• Minimum of 2 years of experience in customer service, customer experience, or a related field.
• Proven experience in analyzing customer feedback and data.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer experience tools and software is a plus.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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