Customer Service Executive - Inbound Calls & Email Support (Yogyakarta)

Join Atain as a Customer Service Executive in Yogyakarta and become part of a dynamic team dedicated to delivering exceptional support to our global clients. This role focuses on handling inbound calls and email support for US-based clients, ensuring their needs are met with professionalism and efficiency. In this role, you'll be the first point of contact for our clients, addressing their inquiries, resolving issues, and providing timely solutions. As part of a growing company, you'll have the opportunity to develop your skills and grow within the organization.

At Atain, we pride ourselves on our commitment to customer satisfaction. Our team is composed of passionate professionals who are eager to help our clients succeed. Located in the heart of Yogyakarta, our office provides a welcoming and collaborative environment where you can thrive. This is your chance to make a meaningful impact on our clients' experiences and contribute to our continued success.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle inbound calls and emails from US-based clients with professionalism and efficiency.
• Provide timely and accurate responses to client inquiries and concerns.
• Resolve customer issues and escalate complex problems to the appropriate teams when necessary.
• Maintain a detailed record of all customer interactions using our CRM system, Zendesk.
• Monitor and improve customer satisfaction scores to ensure high service standards.
• Stay updated with company policies and procedures to deliver consistent support.
• Collaborate with other teams to ensure seamless customer service across all channels.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in customer service, preferably in a call center or similar environment.
• Fluency in English, both written and spoken, is essential.
• Strong communication and interpersonal skills to build rapport with clients.
• Ability to work under pressure and meet tight deadlines.
• Basic understanding of CRM systems, with experience using Zendesk a plus.
• Proactive attitude and willingness to learn and adapt to new processes.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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